Guaranteed replacement

Every order is custom-made for your business. If a garment arrives with a defect on our side, we replace it. We do not offer refunds.

What is covered: for example, a wrong logo, a logo of a different size than ordered, a damaged garment, or another similar defect. A mistake in the file you approved is not covered.

Time limit: you have 14 days from receiving your order to tell us about the problem.

Returning the garments: to get a replacement, you must send all the defective garments back to us. You pay the return shipping. You are welcome to send photos to help us understand the problem, but photos alone are not enough: no replacement is made until we have received the garments.

Inspection and replacement: when the garments arrive, we inspect them to validate the claim. Once the claim is validated, the replacement of those garments goes into production. We pay for the new garments and for shipping them to you.

These conditions are there to prevent fraud, so that every customer is treated fairly.